Terms and conditions
Payments and confirmation
To check availability and make a booking, please contact us using the form here. For bookings made more than 9 weeks before departure, a deposit of 25% of the total accommodation cost is required to confirm your booking. You will then be notified by email of the balance owing, and this is due at least 8 weeks before departure. For bookings made within 9 weeks of departure, the full amount is payable to confirm your booking. The client making the booking shall be liable for full payment. Full payment/balance is payable by bank transfer. PayPal is an acceptable means of payment for deposits only.
Cancellation of holiday by la tillette
We will only cancel your holiday if
- a) we are forced to do so by unforeseeable circumstances, or
- b) because of non-payment by the client.
In the case of (a), la Tillette shall not be responsible for compensation to clients for holidays cancelled at any time due to circumstances beyond La Tillette’s control i.e. threat of war, natural/technical disasters or similar events. La Tillette shall have no responsibility or legal liability to compensate the client for loss of opportunity to take the holiday.
Cancellation of the holiday by the client
a) Any cancellation by the client will come into effect the day written notice is received and will be refunded as detailed below. Recorded delivery is strongly recommended, if writing, although email is acceptable.
Percentage of the booking price refunded, by how long before departure you cancel:
- more than 56 days: 75%, or the offer of another holiday at alternative dates (any additional costs of providing the holiday at those dates being payable in full by you)
- 56 to 29 days: 50%, or the offer of alternative dates on the same terms
- 28 to 15 days: 20%
- 14 days to the day of arrival: 0%
b) Depending on the reason for your cancellation, you may be able to reclaim these charges under the terms of any relevant insurance policy.
c) Please note that la Tillette is not responsible for any flight refunds and this will be dependent on your flight ticket type. Insurance premiums are also non-refundable by la Tillette.
Alteration of a holiday by the client
Amendments or alterations to a booking must be made in writing to la Tillette, or the relevant agent, from the person who signed the booking form originally.
Alteration of a holiday by la tillette
Should a material alteration to any holiday for which a booking has been made be necessary, the client shall be informed promptly. The client shall be offered the choice of accepting the alteration, or a full refund of monies paid, as long as the client has not yet arrived at La Tillette.
Personal injury
La Tillette accepts liability for negligence of its agents or employees causing direct physical injury to clients only to the extent that it is obliged to do so by law. La Tillette cannot be held responsible for any other mishap to yourself or your property and in particular for the consequences of the effects of strikes, wars, riots, robbery, sickness, quarantine, government intervention or other such happenings.. We strongly advise that you take out appropriate insurance at the time of booking.
Liability of the client
All clients undertake to behave with propriety and in such a manner as to cause no damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated immediately and la Tillette shall have no further contractual obligations. We reserve the right to recover from the client the cost of any repairs or replacements following any damage caused by any client.
Liability of la tillette
La Tillette accepts no responsibility for the actions of any of its clients and shall not be held liable for any claims made against them (or as a result of their actions) either by other clients or third parties.
Insurance
Clients must provide details of separate insurance arrangements on the booking form. This must cover all activites undertaken during their stay at la Tillette.
If something goes wrong
Please write to us first, at info@latillette.com. We would far rather put something right ourselves.
If our answer does not settle it, you may refer the matter free of charge to the consumer mediator we belong to:
Société Médiation Professionnelle Alteritae, 5 rue Salvaing, 12000 Rodez, France www.mediateur-consommation-smp.fr
You have one year from your written complaint to do so, and the mediator will not take a case that has not been raised with us first. Their proposal binds neither side, and going to court remains open to you either way.